Importers

The Port Is Not the Finish Line

You brought it across the water. Now it has to become product on a shelf.

The box hits the terminal and the last free day is already close. From there, the cost of a container that can't move is yours.

The last free day

The demurrage clock doesn't stop for a congested terminal

Free days burn fast. A vessel discharges into a crowded terminal, the chassis pool runs short, and you're paying demurrage on a box nobody can physically reach. It finally comes off the terminal, and detention starts ticking on the other end.

The invoices land weeks later, written in terminal-speak. Disputing them takes hours nobody has, so most importers write the charges off and call it the cost of importing. A lot of those charges are disputable.

Where the money leaks

  • Demurrage after the free days expire
  • Per diem and detention on the chassis
  • Dry runs and congestion fees
  • Storage while a transload waits on a plan
One thread to your customer

From the terminal to the receiver, on one thread

The container is the first leg, not the job. It has to come off the water, move to a transload or straight to your dock, and keep going to the customer waiting on it. Run that across four vendors and the freight sits in the gaps between them. The gaps are where the charges live.

Fello runs it as one thread. The team that pulls the box from the terminal plans the transload and books the truck inland, so nothing waits on a handoff. Free days get tracked from the day the clock starts, and a charge that lands wrong gets disputed with the terminal record behind it, not paid quietly to keep things moving.

A forest products trader came to us juggling four freight vendors and writing off demurrage as a cost of doing business. They're down to one vendor, and we recovered the charges they'd written off.

  • Chassis and terminal appointments coordinated before the free days start burning
  • Demurrage and detention tracked per container, disputed when the charge is wrong
  • Transload to truckload or LTL without the freight sitting on a dock
  • One team from the terminal to the receiver, so nothing falls between vendors
The Worry-Free Standard

You watch the container move without chasing anyone

Port freight has the most moving parts in your network and usually the least visibility. You shouldn't have to call around to find out where one container is.

Across all shipments, updated quarterly, 98.5% of pickups and 98.6% of deliveries land on time. The same standard rides on every load: Last updated 06/30/2026

  • Multiple ETA updates on every load, every day.
  • Your driver on the phone, multiple times a day.
  • Live GPS on every truckload, so you watch it move in real time.
  • A real person reachable 24/7, nights and weekends included.
  • If a load runs late, you hear it from us first, with a plan to fix it.

Services that carry your freight past the gate

The container is only the first leg. These services cover the rest of the trip inland.

Drayage

Port-to-door container moves with chassis and appointment timing handled tight.

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Warehousing

Transloading and short-term storage that keeps containers turning instead of sitting.

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Rail

A lower-cost mode for the inland leg when the freight can ride slower.

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★★★★★

"Fello Logistics is an exceptional transportation company that combines efficiency, professionalism, and affordability, while prioritizing customer satisfaction. If you are looking for trusted, reliable service, we highly recommend Fello Logistics!"

Binderholz TimberTimber products
Talk to an expert

Tell us what's landing next

Bring the next vessel's ETA and container count. You'll hear how we'd run it inland, and where the charges usually hide.